What are the key ingredients in the Seoul 1988 products?

The main active ingredient across the range is Retinal Liposome (concentrations vary by product), known for its anti-aging benefits. Other key ingredients often include Black Ginseng or Fermented Bean Extract, Niacinamide, Peptides, Vitamin C, and Hyaluronic Acid to enhance elasticity, brighten skin tone, and provide hydration.

Are K-SECRET Seoul 1988 products vegan & cruelty-free?

The K-SECRET Seoul 1988 Serums and Anti-Ageing Creams are vegan and all products are cruelty-free and not tested on animals.

Are your products pregnancy safe?

All of our products are safe to use during pregnancy. K-SECRET Seoul 1988 products are formulated without any harmful ingredients, ensuring it's gentle & safe on your skin. However, if you're expecting, we recommend consulting with your healthcare provider before adding this product to your skincare routine.

Is SEOUL 1988 Serum suitable for sensitive skin?

Yes, all SEOUL 1988 serums & creams are crafted to be suitable for sensitive skin types. However, if you happen to have some severe allergies, it's advisable to conduct a patch test on a small area before using on the face. 

When should I use the Seoul 1988 Serum and Eye Cream?

It is recommended to use the products at night for best effects, as retinal can increase sun sensitivity.

How do I know the products are real?

Always look for the official K-SECRET SEOUL 1988 logo on the packaging. If the logo is missing, the product is likely fake.

Can I cancel items after I've placed an order?

Unfortunately once an order has been placed, it's not possible for order or item cancellation. We kindly suggest you read the product information carefully before confirming your order.

Can I return the product I ordered?

Once the order has been completed, it is not eligible for a refund. If the product is returned due to an error in the address by customer's mistake, the amount excluding the shipping costs will be refunded.

Can I change the shipping address after I've placed an order?

For taxable orders we cannot change your shipping address if the state and zip code of your new shipping address differ from the original shipping address.

What should I do if the items I received are damaged or incorrect?

Sorry for your inconvenience. For missing or damaged items please contact our customer service team from CONTACT US page and we will have a replacement shipped as soon as possible. For damaged items please contact us with images of the product.

When will my order arrive?

In general, the estimated delivery time is 5~7 working days. And you will be able to receive email updates with tracking information.

My package is not moving or still hasn't arrived.

In the instance where there has been no movement in your parcel tracking or if the package is showing as delivered but you haven't received it, we advise customers to contact the courier directly using the tracking number provided via email.

I have other questions which is not listed above

Sure! You can contact us through our Contact us page. We are happy to assist you. A representative will be available to respond to your queries Mon-Fri 10am-6pm IST.

Customer Service india@eltastrading.com

B2B Inquiry india@eltastrading.com